Privacy Policy

1. Introduction

At Pink by Haya, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase digital products, engage in coaching or consulting, or subscribe to our communications.

We comply with:

  • UAE Personal Data Protection Law (PDPL)

  • Dubai and UAE eCommerce regulations

  • International best practices (GDPR principles)

2. Information We Collect

We may collect:

  • Personal Identifiable Information (PII): Name, email, phone number, billing/shipping address, payment details (processed securely via third parties).

  • Professional Information: Details you voluntarily share during consultations or program sign-ups.

  • Account & Purchase Data: Records of products purchased, consulting sessions booked, and invoices issued.

  • Technical Data: IP address, browser type, device information, cookies, and analytics data.

  • Optional Health & Lifestyle Information: Any data you voluntarily share in questionnaires or coaching intake forms.

3. How We Use Your Information

We use collected data to:

  • Deliver ebooks, coaching programs, and consulting services.

  • Provide tailored content and client support.

  • Process payments securely in AED or USD.

  • Send relevant updates, newsletters, or promotional offers (you can opt out anytime).

  • Improve website functionality and user experience.

  • Comply with legal, regulatory, and accounting obligations.

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process data under:

  • Consent: You provide explicit consent for email subscriptions, forms, or data collection.

  • Contract: Information needed to fulfil services you purchase.

  • Legitimate Interest: Improving site functionality, protecting security, and preventing fraud.

  • Legal Obligation: Complying with UAE regulations.

5. Cookies & Analytics

Our website uses cookies and similar technologies to:

  • Track website performance, traffic, and engagement.

  • Improve your experience and personalise recommendations.

  • Analyse traffic through Google Analytics or other tools.

You can manage or disable cookies in your browser settings.

6. Sharing Your Information

We only share data with:

  • Payment Processors: For secure transactions in AED or USD.

  • Email Marketing Platforms: For newsletters and promotional content (with your consent).

  • Service Providers: Such as IT, hosting, or analytics partners to improve services.

  • Legal Authorities: If required by law or regulatory obligations.

7. Data Storage & Security

  • Your data is stored securely in compliance with UAE PDPL and GDPR principles.

  • We use SSL encryption and industry-standard safeguards.

  • Sensitive payment details are not stored on our servers but processed via secure third-party gateways.

8. International Transfers

As a digital business, some data may be stored or processed outside the UAE. We ensure safeguards (GDPR-compliant agreements, encryption) for cross-border transfers.

9. Your Rights

You have the right to:

  • Request a copy of your data.

  • Correct or update your information.

  • Request data deletion, subject to legal obligations.

  • Opt out of marketing emails at any time.

For requests, contact us at enquiries@pinkbyhaya.com.

10. Data Retention

We keep personal data:

  • For as long as needed to deliver services or fulfil contracts.

  • For legal or tax compliance (up to 7 years in UAE).

11. Third-Party Links

Our website may include links to third-party sites. We are not responsible for their privacy practices or content.

12. Updates to This Policy

We may update this Privacy Policy at any time.

13. Contact Us

For questions, data requests, or complaints:
Email: enquiries@pinkbyhaya.com
Registered Office: Dubai Silicon Oasis, Dubai, UAE